Category Manager - CRM - Berkshire - South East (Excl London) - job details: Category Manager

Reference	PP/1143
Recruiter	Procurement People
Industry Sector	Services
Salary	£55,000 to £65,000 per annum
Benefits	Plus bonus, pension & excellent benefits
Town/City	Berkshire
Locations	South East (Excl London)
Contract Type	Permanent
Job Categories	Purchasing / Procurement Jobs, Supply Chain Jobs
Date Posted	15 May 2012

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Job Description

Category Manager - CRM

Location: Berkshire
Salary: £55,000 - £65,000 + bonus, pension & flexible benefits scheme

This is an exciting permanent opportunity to work for a leading global blue chip company to provide commercial support through end to end management of the procurement process for high - medium risk value procurement activity within the CRM category. The CRM category manger for customer operations, will specifically manage the outsourced call centre contract looking at potential operational and contractual efficiencies.

The CRM category will cover Customer Service, Retention, Telesales, Credit and Collections Contact Centres, Debt recovery and Debt sale. Back office and other services supporting customer operations are also included in the category. The category covers suppliers supporting both Consumer and Business Customers.

Candidates coming from a call centre operational background - possibly managing a small call centre and are looking to broaden their Supply Chain experience will also be considered for this role.

Key Responsibilities:
Lead commercial reviews and negotiations with suppliers to identify and deliver Improved standards of performance and contribution from suppliers and to identify cost saving opportunities.
Ensure the appropriate use of alternative procurement methods across the range of requirements using e-business tools as required.
Lead the annual Supplier Performance Measurement reviews, creating, agreeing and delivering continuous improvement plans.
Drive SCM engagement with customers & move towards a business partner role.
Manage relationships and stakeholder relations. Influence, challenge and drive change to add incremental value.
Vendor management and strategic relationship management for local suppliers.

Skills & Experience
Essential
Demonstrable experience within relevant categories
Experienced contracts negotiator and challenges the business requirements
Sound Commercial knowledge
Ability to multi-task across a number of large scale projects requiring some travelling

Desirable
Ideally 5 year’s commercial/procurement experience in a blue chip environment.
Experience in Contact Centres particularly in contractual and commercial management of large scale contact centres.

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Company Details

Recruiter:	Procurement People
Tel:	+44 (0) 870 240 1667


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