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Operations Manager

Job Title

Operations Manager

Reference13921216001_468452
RecruiterMichael Page Procurement & Supply Chain
Industry SectorTransport & Distribution, Warehousing & Distribution
Salary£38,000 to £40,000 per annum
Benefits+ car 10% bonus
Town/CityStoke on Trent
LocationsStaffordshire, West Midlands
Contract TypePermanent
Job CategoriesLogistics Jobs, Operations, Warehousing Jobs
Date Posted21 May 2018

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An exciting opportunity to join as a operations manager in a growing company based in Stoke On Trent.

A salary of £40,000 + and great package is available for the right candidate

Client Details

A well known 3PL company based in Stoke on Trent

Description



Key responsibilities of an operations manager

  • Coordinate and engage with the operational team to drive enhanced performance to exceed customer expectations.



  • Manage Customer communication between Customer and supplier, Phone, email and order schedules and deliveries.



  • Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement



  • Prepare and Manage monthly Operational meetings and Quarterly Business reviews.



  • Working with operational team to review SOPs & processes to ensure an efficient process and foster a continuous improvement culture.



  • Take proactive steps to ensure that best practices are introduced and manage Inventory levels to contractual requirements.



  • Manage monthly P&L including monthly Invoicing.



  • Conduct regular reviews with customer on operational performance and delivery against the agreed KPIs



  • Identify and propose opportunities to grow the business with existing customers



  • Drive a continuous annual site improvement programme with key milestones to be assessed each quarter to support customer retention and loyalty



  • Analyse and understand health and safety related risks for our associates, take action to reduce or eliminate these risks according to a prioritised plan



















Profile



The successful Operations Manager
  • This role will include travel to multiple sites so must be comfortable with travel

  • Will be flexible, but also able to coordinate others. The ability to make things happen.

  • Excellent communication skills, as the role requires extensive customer and supplier contact at various levels.

  • Effective communicator with excellent interpersonal skills.



  • Customer focused with proactive approach to customer service.



  • Account Management experience would be preffered



  • Strong administration skills.



  • Logistic operational management experience.



  • Commercial P&L responsibility.

  • Excellent planning and organisational skills.



  • Ideally will come from a 3PL or 4PL background



  • understand/deliver on Key Performance Indicators (KPI’s)



  • Warehouse management system experience.



  • Ideally come from a retail or automotive background

  • Clean car driving license





Job Offer

A salary of £40,000 plus and excellent package is available for the right candidate

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Recruiter: Michael Page Procurement & Supply Chain
Tel: N/A
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